FAQ

Amenity Specific Questions

Yes, we have a 13-person shuttle that runs a continuous loop from The Coda to campus Monday – Friday, 7:30am – 5:00pm. The shuttle is for resident use only and will be trackable by residents through the BusWhere app.

Apartment, Amenity and Building Access

  • No keys or even key Fobs to lose, just use your cell phone for all access. Android or iPhone.
  • Each apartment door is equipped with a Yale NextTouch Deadbolt Lock.
  • Each building entry door is equipped with Yale-controlled access. Use your cell phone for entry.
  • Certain Amenity spaces are equipped with Yale-controlled access.
  • The locking mechanisms are not configured for the use of individual keys.

Public Bus Routes – we are located on great bus routes

Amenity Map

Furnishings

We provide a permanently installed shower rod in each bathroom and its the resident’s responsibility to bring their own mold resistant shower curtain.

Every bedroom in every apartment is fully furnished with a full-sized XL or Queen length bed with memory foam (varies by unit) mattress, dresser, under-bed drawers, nightstand, study desk and chair and the apartment common areas have a sofa, love seat, coffee table, and kitchen countertop height chairs.

Size of shower curtain is 72″ x 72″. Example here.

No, while all furniture is included it is the Residents responsibility to provide the above.

General Questions

No. The Coda is highly ideal for students due to it’s proximity to campus and amenities that provide for a great environment to study and thrive, but is also open to any type of residents. Owner does not discriminate in the sale or rental of housing, including against individuals seeking a mortgage or housing assistance, or in other housing-related activities. We fully comply with the Fair Housing Act which prohibits this discrimination because of race, color, national origin, religion, sex, familial status, and disability. Owner fully complies to a variety of other federal civil rights laws, including Title VI of the Civil Rights Act, Section 504 of the Rehabilitation Act, and the Americans with Disabilities Act, which prohibit discrimination in housing and community development programs and activities, particularly those that are assisted with HUD funding. Various federal fair housing and civil rights laws require HUD and its program participants to affirmatively further the purposes of the Fair Housing Act.

Please add leasing@thecoda.com and RS@thecoda.com to your approved senders list in your email account. This will ensure you receive all correspondences and nothing from us will go into your Junk or Spam folder.

From your mobile phone you can click on these links to add our contact.

While we enjoy the holidays as much as anyone else, we do not allow live Christmas trees due to the fire hazard potential.

Internet & TV

Click here for an internet overview.

Yes, every room has an ethernet port so you may use a cat6a ethernet cord for connectivity.

For issues connecting, slow speeds, or other internet-related issues, contact IQ Machines. ​​​Please do not submit maintenance requests through your MyRentPortal Account or call our office for ANY internet-related issues, this is an added step and will simply delay resolution. Call 315.401.4909, Click here to submit online or email IQ Machines Technical Support  

Leasing & Payments

Typically, payments are due on the FIRST of each month. For new residents, your first installment is due one month before move-in date and it replaces the installment due on your 1st month of tenancy.

Yes, all residents and guarantors can access their monthly installments through their MyRentPortal Account. In addition, monthly invoice emails and text reminders are sent.

Our late fee is 5% of your monthly installment or $50 U.S. Dollars, whichever is less. Please, don’t cost yourself the extra money. Set up automatic payments at your MyRentPortal Account or contact RS@thecoda.com for assistance.

Yes. For Credit card transactions a standard 1.5% processing fee applies to all payments. For ACH payments a standard .75% processing fee applies to all payments.

We accept VISA / MASTERCARD / DISCOVER credit/debit cards (not American Express), through TENANT’s MyRentPortal Account. Payment processing fees may be applied. Check, certified check or money orders made out to TLSP CODA, LLC may be mailed to corporate office P.O. Box 4369, Jackson WY 83001. Sorry we do not accept cash.

Through your MyRentPortal Account you can add/edit credit cards and setup recurring payments. For detailed instructions, click HERE!

Through your MyRentPortal Account you can add/edit Bank Accounts for ACH and setup recurring payments. For detailed instructions, click HERE!

Please email the Leasing Team at leasing@thecoda.com

Our standard lease term is 11.5 months. Should you require another lease term please contact the leasing office for further details.

No in 2-Bed/2-Bath, 3-bed/3-bath unit types.  Dual occupancy is only allowed in Studio or our 1-bed/1-bath units, but that requires an additional monthly fee and both parties must sign a dual occupancy lease.

One of the great features of our complex is personal space and privacy – each resident has their own private bedroom and bathroom area. The only exception is for our Studio or 1 bed / 1 bath units.

Choose and Date / Time here!

Choose and Date / Time here!

Yes, it is required to ensure your belongings are protected. Renter’s insurance can be easily added to most car insurance policies for a minimal amount and will cover a significant amount of your personal items.

No, each resident must provide their own unique guarantor.

While the Coda doesn’t work with the financial aid office directly, we can delay and or consolidate rent installments / due dates to coordinate with semesterly timing of disbursements from the school’s financial aid office.

No. The Coda does not allow for subleasing or a sublet of a leased apartment. The standard definition of a sublease is that the lease remains in the name of the original lessee and the person subleasing leases from that person. The onus of payments, repairs and anything else that is outlined in the originally signed lease would remain the responsibility of the original lessee. For example, if the person subleasing damages the property the original lessee would be the party responsible for the cost of the repairs.

What The Coda offer’s is a much better solution. Once a qualified replacement is found by the terminating tenant, the leasing process and all payments are made by the replacement tenant, the originally signed lease is terminated hence removing all responsibility of the original tenant.

Mail & Shipping

It is 399 S. Crouse Avenue, Apartment number, Syracuse NY 13210

Example: 399 S , Suite XXXX, Syracuse NY 13210

It is 399 S. Crouse Avenue, Apartment number, Syracuse NY 13210

Example: 399 S , Suite XXXX, Syracuse NY 13210

  • ​PACKAGES – Carriers (USPS, UPS, FedEx, Amazon, other) use Luxor One Package Hub(s) located on the main floor by the Podcast room.  Here is a quick informational video.
  • For oversized or perishable packages, our office will notify you for pickup via SMS.
  • SIGN-UP – you’ll receive a sign-up email to activate your account for Luxor One Package Hub(s). In order to receive packages, you must complete the activation.
    • Once a package is received, you will get a pickup code/barcode via email.

For any UPS/USPS/FedEx/Amazon/other carrier’s packages that will not fit in the Luxor Package Lockers, the carrier will deliver the package to our office.

Click here for more information about Luxer

Quick Informational Video

Resident Usage Video

How to return a package

All perishable packages will be delivered to our office.

Maintenance & Office

Our at community office hours are as follows:

  • Monday – Friday 9am – 5pm Eastern, Saturday – 10am-2pm Eastern
  • Sundays – Closed

Call 315.313.6988 Immediately. Calls to the office, maintenance requests made through myrentportal.com will only delay our response to true emergencies.  

This number is for EMERGENCIES ONLY and is available 24 hours a day 7 days a week. 

A situation such as:

  • Water leaks of any kind
  • No hot water
  • No heat in winter or loss of refrigeration.

No access to a phone or phone not charged.
Click on the EM Maintenance button on a callbox. 1 located at front entrance of the building and one available on each floor of the building. 

These are emergencies and the emergency number should be used.

Some common emergencies are:

  • Fire (Call 911 first)
  • Water Leaks of any kind
  • Loss of Heat in Winter
  • Loss of Refrigeration
  • Locked out of building or apartment

Emergency Maintenance (EMERGENCIES ONLY):

Call 315.313.6988 Immediately!

Monday-Sunday 24 Hours 7 days a week

Here is a brief list of what is NOT considered an Emergency. Please take into consideration in order to not desensitize our staff to TRUE emergency calls please refrain from calling the emergency number for the following:

  • My car was towed – call John’s Auto Body at 315.475.4330 (315.475.0379 after 5pm or before 8am)
  • Can’t connect to the internet – Call 315.401.4909, Click here to submit online support request, or email IQ Machines Technical Support  
  • Smoke Detector beeping due to low battery -Please submit a maintenance request through your MyRentPortal account to have the battery changed during normal business hours.
  • Noise complaints – please contact the 315.442.5200.
  • A/C issues – While inconvenient and possible uncomfortable, all air conditioning issues are handled during business hours.

Our offices are closed on the following. Emergency Maintenance is still available on these days.

  • Thanksgiving:
    • Closed Thursday, November 28th, 2024
    • Closed Friday, November 29th, 2024
    • Closed Saturday, November 30th, 2024
    • Re-opening for normal business hours Monday December 2nd, 2024
  • Christmas Eve & Christmas Day:
    • Half-Day Christmas Eve, Tuesday, December 24th, 2024
    • Closed Wednesday, December 25th, 2024new
  • New Year’s
    • Half-Day, Tuesday, December 31st, 2024
    • Closed Wednesday, January 1st, 2025
  • Memorial Day:
    • Closed Monday May 27, 2024
  • Independence Day:
    • Closed Thursday July 4th, 2024
  • Labor Day:
    • Closed Monday September 2nd, 2024

Mobile Credential Access – Building / Amenity / Apartment

  • Your mobile credentials WILL NOT WORK until your lease start / move-in date.
  • Please be on the lookout for an email from:  team.accentra@email.assaabloy.com
    • What does the email look like? Click here for a sample. 
    • Not seeing the email? Check all spam and junk and promotional folders.
  • This email will contain a link to download the Yale Accentra App and get your credentials setup on your phone. 

Parking

Yes, there is covered garage parking and some surface lot parking at our property. In addition, we surface parking at the Mayflower across the street. Parking is on a first come first serve basis and there is an additional fee. Parking decal applications can be requested by residents before their move in date.

  • ​Backside of rearview mirror
  • ​Backside of rearview mirror
  • ​Backside of rearview mirror

Pets

We are indeed pet friendly for those residents that are conscientious in caring for their pet.

  • If you wish to have a pet, ensure you register with us PRIOR to your move-in date.
  • Click HERE to start the process.

Only registered/certified and trained Service/Assistance Animals are allowed in the resident amenity areas. Service animals must wear a certified Service Animal vest. (ESA)Emotional Support Animals do not qualify and are NOT allowed in amenity spaces.

No other pets/animals are allowed in the resident amenity spaces, hot tub or pool area, pool deck for any reason whatsoever.

No animals are allowed to be in the pool or hot tub as this is a sanitary and health safety concern.

  • No, only registered pets are allowed at the community.
  • Only residents with registered pets and only those specific pets that are registered to such resident. No guest pets are allowed to be washed utilizing the provided pet wash facilities.

Yes, we have a pet relief location on the property. This location will be 77’ long by approximately 8’ wide made out of astroturf and will have a pet waste cleanup station available for use. All pet owners are required to pick up after their pets.

Security & Safety

  • EMERGENCY SAFETY – Call 911 immediately!
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