FAQ

The Coda building and units do not require keys or even key fobs, just use your cell phone for all access! Android or iPhone is available. Each apartment door is equipped with a Yale NextTouch Deadbolt Lock and Each building entry door is equipped with Yale-controlled access. You’ll use your cell phone for entry. Certain Amenity spaces are also equipped with Yale-controlled access.

No. The locking systems at The Coda are designed to use secure electronic access rather than traditional keys. Residents can enter buildings and apartments using their mobile phone credentials, eliminating the need to carry keys or key fobs.

Helpful videos:
Video – Entering Building
Video – Entering your apartment

Your mobile credentials WILL NOT WORK until your lease start / move-in date.
Please be on the lookout for an email from:  team.accentra@email.assaabloy.com What does the email look like? Click here for a sample. 

Not seeing the email? Check all spam and junk and promotional folders.
This email will contain a link to download the Yale Accentra App and get your credentials setup on your phone.  Link to App

Detailed instructions can be found HERE!

In addition to The Coda’s resident shuttle, several public transportation options make it easy to travel to and from Syracuse University and around the city. Available transit resources include:

Full Bus Schedule
Centro Campus Shuttle
‘Cuse Trolley (available after 8:00 PM)

These services provide convenient transportation for getting to class, exploring the city, and traveling after hours.

Yes, we have a 13-person shuttle that runs a continuous loop from our off campus apartments in Syracuse to campus Monday – Friday, 7:30am – 5:00pm. The shuttle is for resident use only and will be trackable by residents through the BusWhere app.

BusWhere APP – Android
BusWhere APP – iPhone
Flyer

High-speed internet is included with every apartment at The Coda, making it easy to study, stream, game, and stay connected from day one. Each home is equipped with dedicated Wi-Fi access points to help provide strong and reliable coverage throughout the apartment.
For more information about internet setup, performance, and troubleshooting, please review our internet overview.

Internet Overview

Yes, every room has an ethernet port so you may use a cat6a ethernet cord for connectivity.

For issues connecting, slow speeds, or other internet-related issues, contact IQ Machines. ​​​Please do not submit maintenance requests through your MyRentPortal Account or call our office for ANY internet-related issues, this is an added step and will simply delay resolution. Call 315-401-4909 or click here to submit online.

All residents are expected to use The Coda’s internet service responsibly and in accordance with the community’s guidelines. The Internet Acceptable Use Policy outlines the rules and expectations for safe, legal, and appropriate use of the network.

Internet Acceptable Use Policy

Typically, payments are due on the FIRST of each month. For new residents, your first installment is due one month before move-in date and it replaces the installment due on your 1st month of tenancy.

Yes, all residents and guarantors can access their monthly installments through their MyRentPortal Account. In addition, monthly invoice emails and text reminders are sent.

Our late fee is 5% of your monthly installment or $50 U.S. Dollars, whichever is less. Please, don’t cost yourself the extra money. Set up automatic payments at your MyRentPortal Account or contact RS@thecoda.com for assistance.

Yes. For Credit card transactions a standard 1.5% processing fee applies to all payments. For ACH payments a standard .75% processing fee applies to all payments.

We accept Visa, Mastercard, and Discover credit/debit cards (not American Express), through TENANT’s MyRentPortal Account. Payment processing fees may be applied.

Check, certified check or money orders made out to TLSP CODA, LLC may be mailed to the Community Office at 399 South Crouse Ave, Syracuse NY 13210. Sorry we do not accept cash.

Checks may be handed to staff at the community office during business hours or placed in the drop box located outside the office.

Through your MyRentPortal Account you can add/edit credit cards and setup recurring payments. For detailed instructions, click HERE!

Through your MyRentPortal Account you can add/edit bank accounts for ACH and setup recurring payments. For detailed instructions, click HERE!

If you need to terminate your lease before the scheduled end date, please contact our leasing team to discuss your options and review the terms outlined in your lease agreement. Early termination policies and any applicable fees will depend on the specific terms of your lease.
Please email the leasing team at leasing@thecoda.com for assistance.

Our standard lease term for our off campus apartments in Syracuse is 11.5 months. Should you require another lease term please contact the leasing office for further details.

No in 2-bed/2-bath, 3-bed/3-bath unit types.  Dual occupancy is only allowed in Studio or our 1-bed/1-bath units, but that requires an additional monthly fee and both parties must sign a dual occupancy lease.

One of the great features of our complex is personal space and privacy – each resident has their own private bedroom and bathroom area. The only exception is for our Studio or 1 bed/1 bath units.

You can easily schedule a visit or virtual appointment with our leasing team by selecting an available date and time that works best for you. Appointments help ensure we can give you dedicated time to answer questions, provide a tour of the community (in-person or virtual), and review available floor plans.

Choose a date & time here to schedule an in-person appointment.
Choose a date and time here to schedule a virtual appointment.

Yes, it is required to ensure your belongings are protected. Renter’s insurance can be easily added to most car insurance policies for a minimal amount and will cover a significant amount of your personal items.

Click here for an example of where you can get renter’s insurance.

No, each resident must provide their own unique guarantor.

While The Coda doesn’t work with the financial aid office directly, we can delay and or consolidate rent installments / due dates to coordinate with semesterly timing of disbursements from the school’s financial aid office.

No. The Coda does not allow for subleasing or a sublet of a leased apartment. The standard definition of a sublease is that the lease remains in the name of the original lessee and the person subleasing leases from that person. The onus of payments, repairs and anything else that is outlined in the originally signed lease would remain the responsibility of the original lessee. For example, if the person subleasing damages the property the original lessee would be the party responsible for the cost of the repairs.
What our off campus apartments in Syracuse offers is a much better solution. Once a qualified replacement is found by the terminating tenant, the leasing process and all payments are made by the replacement tenant, the originally signed lease is terminated hence removing all responsibility of the original tenant.

Yes, there is covered garage parking and some surface lot parking at our property. In addition, we surface parking at the Mayflower across the street. Parking is on a first come first serve basis and there is an additional fee. Parking decal applications can be requested by residents before their move in date.

See our parking maps:
Garage Parking (single and tandem)
Surface Lot

Parking decals go on the backside of the rearview mirror.

Our off campus apartments in Syracuse are indeed pet friendly for those residents that are conscientious in caring for their pet.

If you wish to have a pet, ensure you register with us PRIOR to your move-in date.
Click HERE to start the process.

Only registered/certified and trained Service/Assistance Animals are allowed in the resident amenity areas. Service animals must wear a certified Service Animal vest. (ESA)Emotional Support Animals do not qualify and are NOT allowed in amenity spaces.

No other pets/animals are allowed in the resident amenity spaces, hot tub or pool area, pool deck for any reason whatsoever.

No animals are allowed to be in the pool or hot tub as this is a sanitary and health safety concern.

No, only registered pets are allowed at the community.

Only residents with registered pets and only those specific pets that are registered to such resident. No guest pets are allowed to be washed utilizing the provided pet wash facilities.

Yes, we have a pet relief location on the property. This location will be 77’ long by approximately 8’ wide made out of astroturf and will have a pet waste cleanup station available for use. All pet owners are required to pick up after their pets.